Principles for the processing of personal data
The company "MARENA 7" Ltd. is registered in the city of Sofia, with EIK: 202888249, which manages the electronic store www.marena7.com, declares that all personal data (hereinafter also "data") are considered strictly confidential and for them all applicable legal provisions in the field of personal data protection are observed.
The security of your personal data is our priority. Therefore, we pay due attention to personal data and its protection. In these Principles for the processing of personal data ("Principles"), we would like to inform you about what personal data we collect about you and how we use it afterwards.

1. Personal data and their processing
   We collect different data depending on which of our services you use.
   If you buy from us, we collect:

Name and contact details. First and last name, email address, postal address, billing address, telephone number, bank account

Demographic data. Data on gender, date of birth, country and preferred language.

Data resulting from the current contract – purchased products, consumer segment, volume of services provided

If you receive marketing communications from us, we collect:

Name and contact details – email address and name.

Demographic data - country, gender indication.

Provision of services and their improvement. We process your personal data to provide the services offered and to improve them for your satisfaction. Specifically included here are:

Processing orders for goods or services, made whether from our website, mobile applications or over the phone. The legal basis here is the need to fulfill the sales contract, to fulfill the legal obligations (e.g. accounting documents).

Notification of product availability. In the event that you request to track the availability of a product, we process your personal data based on your consent.

Customer care.In order to provide customer service and eliminate possible problems in the performance of the sales contract or the VIP club contract, we process your personal data on the basis of the necessary performance of these contracts.

Communication. We use the collected data for the purpose of communicating with you and its individual adaptation. We may contact you by phone, email, app or otherwise to remind you that you have an item in your online shopping cart, help you complete your order, update you on the current status of your request , order or complaint or to receive other information from you about it or to alert you that you need to take action to maintain an active status of your account.

Improvement of service. We use the data to continuously improve our services and system, including the creation of new features, and at the same time to make informed decisions using aggregate analysis and business research, all on the basis of our legitimate interest arising from the freedom of business and consisting in the necessity to improve the services provided in order to succeed in economic competition. In order to ensure sufficient protection of your rights and interests, we use personal data in anonymous form for the purpose of improvement.

Protection, Safety and Dispute Resolution. We may process the data due to a legitimate interest, which is to ensure the protection and safety of our systems and our customers, to detect and prevent fraud, resolve disputes and enforce our agreements based on a legitimate interest.

Marketing.

commercial message

We send you commercial messages about similar products to the ones you have purchased.

You can always opt out of these commercial communications by using the unsubscribe link you will find in each email.

In the event that you unsubscribe from commercial communications, we will no longer use your electronic contacts for this purpose. We will start using them again if you register or specifically request it.

The marketing offers that are shown to you may be selected based on other information that we have acquired about you over time from contact data, demographic data, from bookmarks and data about the use of our products and the website (cookies, IP address , data provided by your browser, click data, commercial messages displayed, products visited). We do not carry out fully automated processing that would have legal consequences for you.

If you are not our customer, we process based on your consent.

You have the right to object to such processing at any time free of charge. Contact details are listed at the end of this document.
Processing of cookies from the website managed by the company Marena 7 OOD.

In the event that you have cookies enabled in your web browser, we process the behavioral records from the cookies located on the website managed by the company in order to ensure a better functioning of the website marena7.com and for the purpose of Internet advertising of the company Marena 7 Ltd. More information can be found in a separate section of this document.

Your personal data will be provided to third parties or intermediary parties only if it is necessary within the scope of the execution of the sales contract, based on a legitimate interest, or if you have previously given your consent to this.
a) of the subsidiaries and organizations for processing on the basis of the execution of the contract for the sale of internal processes and implementation
b) to companies issuing credit cards, providing payment services for the purpose of processing payments and banks based on your order, the execution of the sales contract
c) to suppliers for the purpose of delivering the products or services you have ordered and resolving complaints, including cancellation of the contract
d) to our partners, in loyalty programs in which you participate
e) to other service providers, to third parties involved in data processing;
f) to third parties, e.g. legal representatives, courts for the purpose of collecting claims or entering into various contracts with you;
g) public authorities (e.g. police)
h) to third parties conducting customer surveys

If the third parties use the data within their legitimate interest, the administrator is not responsible for this processing. This processing is governed by the personal data processing principles of the respective companies and individuals.

2. Customer account and purchase without registration
a) Within the customer account, you get direct access to your data, including its editing, and so you can see both your personal data for completed and unfinished orders and change your newsletter subscription. Through the customer account, you can also manage your personal data and the sending of the newsletter.
b) If you do not wish to open a customer account for a purchase, you can also shop in our online store without registration, i.e. without being a member.

3. Personal data protection and storage period
a) Your personal data is transmitted to us in encrypted form. We use the SSL (secure socket layer) encryption system. On our site and other systems, we maintain technical and organizational measures against loss and destruction of your data, against unauthorized access to your data, their modification or distribution.
b) We require our processing organizations to demonstrate compliance of their systems with GDPR (General Data Protection Regulation) orders.
c) Access to your customer account is only possible after setting your personal password. In this context, we would like you to note that you should not share your access data with third parties and after completing your activity in the customer account, you should always close your web browser window, especially when using the computer together with other users. Marena 7 OOD is not responsible for misuse of the passwords used, unless this situation is directly caused by Marena 7 OOD.
Processing and storage of personal data
for a time unconditionally necessary to ensure all rights and obligations arising from the contract of sale, i.e. for the time of the order and the warranty period
1 year after the end of the warranty period in order to resolve potential disputes
for the time during which Marena 7 OOD, as an administrator, is obliged to store them according to the generally binding legal regulations. The accounting documents, e.g. invoices issued by Marena 7 Ltd. are archived in accordance with the law for a period of 10 years from their issuance.
Consent for product availability notification remains in effect until availability information is sent, but at most for a period of up to 1 year or until it is revoked.
1 year Communication

In other cases, the processing time is determined by the processing purpose or set by the legal requirements in the field of personal data protection.
4. Rights of Data Subjects
a) If we process your personal data, you can at any time request free information about the processing of your personal data.
b) In the event that you consider that we carry out the processing of personal data contrary to the protection of your personal data and the legal conditions for the protection of personal data, you can request an explanation, request the removal of the situation that has arisen, or you can request the performance of correction, addition, deletion of personal data or blocking of personal data.
c) You also have the right to address your request at any time to the Personal Data Protection Officer or the Personal Data Protection Commission.
d) You can withdraw your consent to the processing of personal data at any time. If you withdraw your consent to the processing of personal data, your personal data will be deleted or replaced with anonymous ones; however, this does not apply to the personal data that Marena 7 OOD needs to fulfill legal obligations (e.g. to fulfill an order already made) or to protect its own legal interests. The destruction of personal data will also occur in the event that the personal data is not necessary for the intended purpose or the storage of your data is inadmissible on other grounds provided for by law.

5. Website
Our site uses the so-called cookies to make our offer to you relevant, interesting and user-friendly. Cookies are small text files that are stored on your computer, smartphone or other device that is used by your web browser. More information about cookies can be found here. We use cookies e.g. for:
the proper functioning of the basket to complete your order as easily as possible
remembering your login details so you don't have to re-enter them
best possible adaptation of our site to your requirements by monitoring the presence, your movement on the site and the functions used
receiving ad tracking information because we can't offer you an ad for a product you're not interested in.
Some cookies may collect information which is subsequently used by third parties and which e.g. directly supports our advertising activities (so-called "third-party cookies"). For example, information about the products purchased from our site can be displayed by an advertising agency within the framework of rendering and adaptation of Internet advertising banners, on the image of the pages you have selected. It is not possible to identify you from this data.
The cookies used on our site can be divided into two main types. The short-term so-called "session cookies" are deleted immediately after the end of the visit to our site. The long-term ie "persistent cookies" remain stored on your device for much longer or until you manually remove them (the length of time cookie files remain on your device depends on the cookies themselves and your browser settings).
Cookies can also be divided according to their functionality into:
analytics that help us improve the user experience of our site by understanding how users use it
conversion, which allow us to analyze the effectiveness of different sales channels
conversion, which allow us to analyze the effectiveness of different sales channels
for remarketing, which we use to personalize the content of advertisements and their proper targeting
session cookies that are essential for the functionality of the site

The setting for the use of cookie files is part of your Internet browser. Most browsers automatically accept cookie files by default. Cookie files can be disabled or restricted in your browser according to the types you choose.
Information about browsers and how to set preferences for cookie files can be found on the following web pages or other documentation of the Internet browsers:
Chrome
Firefox
Internet Explorer
Android
Iphone and Ipad

Our site contains links to other web sites that are useful and informative. Please note that these sites may be owned and operated by other companies and organizations and have different security and privacy policies. Our company has no control over and assumes no responsibility for any information, materials, products or services contained on or accessible through these websites.
1.1. Categories of personal data
1.2. Principles for the processing of personal data
1.3. Provision of personal data to third parties
3.1. protection of personal data
3.2. Processing time
5.1. Cookies
5.2. Use of cookies
5.3. Disabling cookies
5.4. Connections
GENERAL TERMS
.Subject and definitions of the General Terms and Conditions
This document contains the Terms of Use, according to which the company Marena 7 EOOD, entered in the Commercial Register at the Registration Agency with EIK 202888249, offers products and provides services to the Internet audience and its customers through the electronic store www.marena7.com.

2.Terms:

- A user is anyone who has uploaded to the website of www.marena7.com, "Articles", "Products" or "Goods" are the goods offered for purchase through the Site.
– An order is the individual request for the purchase of the selected Item/Items under the conditions stipulated on the site regarding the method of delivery and payment by the User;
- Services are all actions carried out by the employees of www.marena7.com during and/or on the occasion of the offer, sale and delivery of the Articles from the Site.
These general conditions are published in a prominent place on the Site and are available to every User.

3.Registration

Registration is recommended when shopping through the pages of www.marena7.com. It is necessary to fill in the registration fields, in which the correct data necessary for the execution of the order are indicated, such as the name of a natural person or legal entity (if you wish to issue an invoice, the EIC, MOL of the company are also indispensable), valid address, telephone number and e-mail address, and all these data will be used ONLY and ONLY for the execution of the order.

4. Consent

The user of the services provided by www.marena7.com expressly and unconditionally agrees to the present general conditions for the use of the website www.marena7.com

5. GDPR

The personal data that www.marena7.com requires during customer registration is used only for the service of users - confirmation and fulfillment of orders, delivery of information in the form of a newsletter and contact with users in the event of any problems related to the order of perfumes. The site www.marena7.com guarantees that the data in question will not be provided in any form to third parties or used for purposes other than those described above. Users subscribed to our newsletter can unsubscribe at any time.

6. Quality guarantee

All goods offered on the pages of www.marena7.com are of guaranteed quality and origin from leading distributors of branded perfumes and cosmetics. All products offered by MARENA 7 ltd are original and of proven origin. We are ready to answer any questions you may have regarding the quality and origin of the products we offer.

7. Return of goods
The customer has the right to return goods purchased by him from the online store www.marena7.com within 15 /fifteen/ working days of delivery in accordance with the provisions of Art. 55 of the Civil Code.

The reasons for return may be the following:
Change the milliliters / size;
Dissatisfaction with the commercial appearance of the product; Change of decision regarding the purchase made.

Under the conditions mentioned above, the transport charges are borne by the client. In case of an error on the part of www.marena7.com, the transport charges are borne by MARENA 7 EOOD. In case of exchange, the new model is sent to the customer after the already purchased one is returned. When a product is finally returned, the customer receives back the amount he paid by bank transfer within 10 working days.

After the expiration of the 30-day period, the consumer can return the goods only if they are defective:
• Application of the received document upon delivery (order form or invoice) is mandatory
• The products must not have an impaired commercial appearance.
• Returns and exchanges of unpacked and tested products are not carried out.

The goods must be complete, in their original packaging, documentation and in good commercial condition. In this case, the customer has the right to receive back the amount he paid for the products ordered from the site.

In order to be returned, the purchased product must be in good commercial condition, without any signs of mechanical and/or other impacts (impacts, cracks, scratches, paint peeling, etc.) and with preserved integrity of the packaging, as the returned goods should be complete with accompanying accessories and documents - warranty cards, instructions for use, etc., if any.

Until the time of return of the goods from the User to the Supplier, the User is obliged to store the goods in the form in which they were received, since the risk of injury/loss of the goods is at the expense of the User until acceptance at the Merchant's office (according to para 1, Art. 55 of the Civil Code). In case of damage or loss of the goods within this period, the responsibility is fully borne by the User and he loses his right under Art. 50, paragraph 1 of the Civil Code.
All fees and costs for returning the goods to the store are for the account of the User based on Art. 55, para. 2 of the PPE. The goods must be returned in their original packaging in its entirety, complete with accompanying documentation and undamaged, in the form in which it was received.

When returning a product whose packaging is damaged or incomplete, accessories are missing from the set and/or documents accompanying the sale, brochures, descriptions, warranty card, etc., the product shows signs of wear, scratches, scuffs, water wetting or other liquids, the Merchant reserves the right to refuse the return of the goods, respectively the amount paid for them.

All costs incurred by the customer in connection with the "Product Return" service related to the return of the purchased product, including, but not limited to, the value of transport and/or courier costs, bank commissions and all other costs beyond the price of the purchased product, remain at the expense of the client.

The paid price of the product will be reimbursed by MARENA 7 ltd within 10 days of receiving the unpacked product at the merchant's office, through the bank account specified by the customer, the method being determined by the merchant (MARENA 7 ltd). All this happens subject to the prerequisites according to these conditions.

Each returned product is reviewed by MARENA 7 ltd in order to establish the presence or absence of the prerequisites according to these conditions. The review of the product returned by the customer is carried out by an employee of MARENA 7 ltd, in the presence of two employees of MARENA 7 ltd, for which a finding protocol is drawn up.

MARENA 7 ltd refuses to refund the price paid, in the event that during the examination of the returned product, it is found that any of the requirements according to these conditions are not met, if such is found in the finding report.

MARENA 7 ltd does not assume and does not bear any responsibility, in the event that during the performance of the "Product Return" service through the use of courier services, any violations of the commercial type and set of products occur, including those that have occurred as a result of mechanical and any other impacts during transportation.

These terms apply only to the online store of MARENA 7 ltd, which is the owner of www.marena7.com. The website www.marena7.com operates and executes orders only for the territory of Bulgaria.