The customer has the right to return goods purchased by him from the online store www.marena7.com within 15 /fifteen/ working days from the delivery in accordance with the provisions of Art. 55 of the Civil Code.

The reasons for return may be the following:

Change the milliliters / size;

Dissatisfaction with the commercial appearance of the product; Change of decision regarding the purchase made.

Under the conditions mentioned above, the transport charges are borne by the client. In case of an error on the part of www.marena7.com, transport charges are borne by MARENA 7 EOOD. In case of exchange, the new model is sent to the customer after the already purchased one is returned. When a product is finally returned, the customer receives back the amount he paid by bank transfer within 10 working days.

After the expiration of the 30-day period, the consumer can return the goods only if they are defective:

• • Application of the received document upon delivery (order form or invoice) is mandatory
• • The products must not have an impaired commercial appearance.
• • Returns and exchanges of unpacked and tested products are not carried out. is not performed.

The goods must be complete, in their original packaging, documentation and in good commercial condition. In this case, the customer has the right to receive back the amount he paid for the products ordered from the site.

In order to be returned, the purchased product must be in good commercial condition, without any signs of mechanical and/or other impacts (impacts, cracks, scratches, paint peeling, etc.) and with preserved integrity of the packaging, as the returned goods should be complete with accompanying accessories and documents - warranty cards, instructions for use, etc., if any.

Until the time of return of the goods from the User to the Supplier, the User is obliged to store the goods in the form in which they were received, since the risk of injury/loss of the goods is at the expense of the User until acceptance at the Merchant's office (according to para 1, Art. 55 of the Civil Code). In case of damage or loss of the goods within this period, the responsibility is fully borne by the User and he loses his right under Art. 50, paragraph 1 of the Civil Code.

All fees and costs for returning the goods to the store are for the account of the User based on Art. 55, para. 2 of the PPE. The goods must be returned in their original packaging in its entirety, complete with accompanying documentation and undamaged, in the form in which it was received.

When returning a product whose packaging is damaged or incomplete, accessories are missing from the set and/or documents accompanying the sale, brochures, descriptions, warranty card, etc., the product shows signs of wear, scratches, scuffs, water wetting or other liquids, the Merchant reserves the right to refuse the return of the goods, respectively the amount paid for them.

All costs incurred by the customer in connection with the "Product Return" service related to the return of the purchased product, including, but not limited to, the value of transport and/or courier costs, bank commissions and all other costs beyond the price of the purchased product, remain at the expense of the client.

The paid price of the product will be reimbursed by MARENA 7 ltd within 10 days of receiving the unpacked product at the merchant's office, through the bank account specified by the customer, the method being determined by the merchant (MARENA 7 ltd). All this happens subject to the prerequisites according to these conditions.

Each returned product is reviewed by MARENA 7 ltd in order to establish the presence or absence of the prerequisites according to these conditions. The review of the product returned by the customer is carried out by an employee of MARENA 7 ltd, in the presence of two employees of MARENA 7 ltd, for which a finding protocol is drawn up.

MARENA 7 ltd refuses to refund the price paid, in the event that during the examination of the returned product, it is found that any of the requirements according to these conditions are not met, if such is found in the finding report.

MARENA 7 ltd does not assume and does not bear any responsibility, in the event that during the performance of the "Product Return" service through the use of courier services, any violations of the commercial type and set of products occur, including those that have occurred as a result of mechanical and any other impacts during transportation.

These terms apply only to the online store of MARENA 7 ltd, which is the owner of www.marena7.com. The website www.marena7.com operates and executes orders only for the territory of Bulgaria.

You have the possibility to return or exchange a product purchased by you through marena7.com, within 30 days from the date of receipt. The reasons for this may be as follows:

Change the milliliters / size;

- Dissatisfaction with the commercial appearance of the product

- Change of decision regarding the purchase made

Under the conditions mentioned above, the transport charges are borne by the client. In case of an error on the part of www.marena7.com, the transport charges are borne by MARENA 7 EOOD. In case of exchange, the new model is sent to the customer after the already purchased one is returned. When a product is finally returned, the customer receives back the amount he paid by bank transfer within 10 working days. 

After the expiration of the 30-day period, the consumer can return the goods only if they are defective:

• Application of the received document upon delivery (order form or invoice) is mandatory

• The products must not have an impaired commercial appearance.

• Returns and exchanges of unpacked and tested products are not carried out. is not performed. 

To request a return, please send an e-mail to info@marena7.com